Terms and Conditions
Terms and Conditions for Prestige Motors Kent
Legal name: UTN Limited
Registered Address: London Road, Dunton Green, Sevenoaks, TN13 2TH
Email: customercare@prestigemotorskent.co.uk
Phone: 01732 668 735
1. Definitions
"Company" refers to Prestige Motors Kent.
"Customer"refers to the purchaser of goods or services.
"Vehicle"refers to the car purchased from the Company.
2. Vehicle Sales
2.1. Specification and Inspection
Vehicles are sold as seen and described. Customers are encouraged to inspect the Vehicle before purchase.
Mileage and other specifications are accurate at the time of sale but may vary slightly due to test drives or system updates.
2.2. Warranty
Used vehicles may come with a limited warranty. Details will be provided in the sales agreement.
Any additional warranties or service plans can be purchased separately.
2.3. Returns and Refunds
Returns are subject to the Consumer Rights Act 2015. Customers can reject the Vehicle within 30 days if a fault arises, provided the Vehicle has not been driven excessively or damaged beyond normal wear and tear.
For any agreed return that occurs after 30 days from the date of purchase, a mileage deduction of £0.45 per mile driven since the date of purchase will be applied.
Vehicles must be returned in the same condition as sold, with no additional damage or modifications.
The Customer is responsible for any damage or loss to the Vehicle during transit until it is returned to the Company’s premises.
If a returned Vehicle is left on our property without prior arrangement, we will charge a daily storage fee of £30 + VAT, which will accrue until the Vehicle is removed or the matter is resolved.
Storage fees will begin accruing from the 8th day after notice of collection readiness.
2.4. Distance Selling
For purchases made online or off-premises, customers have a 14-day cooling-off period under the Consumer Contracts Regulations 2013.
Vehicles must not be driven beyond 50 miles during this period to retain eligibility for a full refund. Any mileage exceeding this limit will incur a charge of £2 per mile, calculated based on the odometer reading at the time of return, which will be deducted from the refund amount.
Vehicles returned must be in the same condition as at the time of delivery, with no additional damage or significant wear.
2.5. Service History Disclaimer
Where a vehicle listing on our website includes details of its service history, such information is provided based solely on the service book and/or service invoices that are physically available to us at the time of listing. We do not guarantee that any referenced service history, whether full or partial, is in line with the manufacturer’s main dealer schedule or recommendations. Buyers are encouraged to make their own enquiries and request clarification if they have any specific concerns regarding the service history of a vehicle prior to purchase.
3. Payment and Delivery
3.1. Payment Terms
Full payment must be made and cleared prior to the collection or delivery of the Vehicle unless otherwise agreed in writing.
We accept payment via bank transfer, debit card, or finance agreements. Credit card payments are capped at £2,000 due to transaction fee.
We accept cash payments up to £8,500 due to legal and regulatory requirements. Any cash payment above this limit will not be accepted under any circumstances.
Finance agreements are subject to approval by third-party providers.
3.2. Delivery
Vehicles will be available for collection unless otherwise agreed. Delivery charges may apply.
Delivery to the customer’s address can be arranged for an additional fee, which will be quoted at the time of agreement.
Delivery times are approximate, and while we strive to meet agreed dates, we are not liable for delays caused by unforeseen circumstances.
If delivery is delayed due to the customer’s inability to receive the Vehicle on the agreed date, we reserve the right to charge reasonable storage fees. Storage fees will begin accruing from the 8th day after notice of collection readiness.
In the unlikely event of a significant delivery delay caused by the Company, reasonable efforts will be made to communicate and provide alternative solutions to the Customer.
4. Liability
The Company is not liable for indirect losses such as missed opportunities or lost income due to Vehicle issues.
Liability is limited to the cost of the Vehicle unless the law requires otherwise.
5. Complaints Handling
Customers can contact Marcin Jasutowicz for complaints resolution.
Complaints will be acknowledged within 3 working days, and a final resolution will be provided within 56 days.
If you remain dissatisfied with our resolution, you may escalate your complaint to the Financial Ombudsman Service within six months of our final response.
6. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be settled under the jurisdiction of English courts.
By completing a Vehicle purchase, the Customer confirms their acceptance of these Terms and Conditions.